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San Francisco Airport Case Study

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Case 1: San Francisco International Airport and Quantum Secures SAFE for Aviation System
San Francisco International Airport is expecting a rise of passengers due to an increase of low-cost carriers. They require a new security management system to accommodate the amount of traffic expected. Their current process is inefficient and disjointed, leading to many problems. The upgrade required needs to be justified and approved by management to be funded.
1. What is the problem? What were the underlying causes of this problem?
SFO airport needs to transition to a long-term airport-wide credentialing and physical identity and access management (PIAM) system that would meet the growing need of airport risks and comply with regulations from the Transportation Security Administration (TSA) and other transport security governing bodies.
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In comparing SFO's organization with Toronto's Pearson's organization we can estimate the savings SFO can expect. SFO can save significantly during the badging process reducing the need for duplicate entries when performing background checks, Toronto Pearson's operations fell from 9.33 hours to around 20 minutes. SFO's credentialing process could see an equally large savings reducing the current six-hour process for the 20,000+ new users annually. Data entry consistency could result in additional savings comparatively dropping 28.6% for Toronto Pearson, this could reduce the current cost of $44 per badge to $31.5 in the first year of switching to the new SAFE system. Even more enticing is that this would be applicable to the 20,000+ users that will eventually migrate to the new system. Managing the identities at SFO takes about 15 minutes per identification per year on the 20,000+ identities, but the new system represents total saving of about 3,250-man hours per
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