Saint Paul Hotel Case Study

1. Executive summary

Under the increasing rate of absenteeism in hospitality industry, hotels in general and the Saint Paul hotel have realized the importance of motivation factor which helps them reduce the absenteeism rate as well as retain employees. Hence, this research focuses on motivation factor within the Saint Paul hotel and analyzes some motivation theories to find out some problems existing in this hotel. After reviewing motivation factor in the hotel, basing on the problems, this research suggests some ways to improve communication, training, wages and salaries, and working environment as Organization Motivation model to the Saint Paul hotel.

2. Introduction

With the aims of finding out some problems relating to motivation factor in the Saint Paul hotel and the purpose of suggesting some ways for improvement, this research has implemented some steps such as literature review on motivation factor in business context and in hospitality industry, the analysis of motivation tools in the Saint Paul hotel and recommendations to improve motivation level within the organization. Hence, this research has outlined main points as follows

• Background of the Saint Paul hotel and its

Hence, the Saint Paul hotel has created and implemented the Standard- based training program. Specially, this training program has been organized weekly for each department with the different training content because each department needs to improve different skills. Moreover, in this training program, both managers and employees have spent at least 15 minutes discussing their ideas and sharing together. This discussion is also considered the opportunity for managers to motivate their employees as well as to understand together and to learn more new