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Case 5.1 Flexible Work Life Balance Policies

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5.1.3 Customer Satisfaction

Moreover, when the employees are experiencing burnout or stress, they are likely to serve the customer poorly which will cause the customer satisfaction to drop and eventually it reduces the profitability and reputation of the organization. Where, it will be hard for BIH to maintain the world class reputation for patient care when the service quality has dropped.
Therefore, to solve the organization from having a poor work-life balance which causes the problems above is by applying the work-life balance policies which will be discussed in the following section.
5.2 Work-life balance Policies

The work-life balance policy is any arrangement or practices made to change the working environment so that the employees …show more content…

The flexible working hours mean that the working hours are adapted to the personal life outside the working hours of the employee with the rights on hand of choosing their own working hours. Under flexible working hours, it includes flexi-time and job sharing.
- Flexi-time means that the employees are choosing their own working hours according to the personal time (McCarthy et al., 2010). For example, the sandwich generation can choose not to work at night so that they can have the rest of the time to take care of their children or elderly at home.
- Job sharing is the amount of job shares between two employees, but one must be full time and another employee is a part-time worker (McCarthy et al., 2010). The benefits of job sharing are that it ensures that the employees have control back over their personal lives. Moreover, the managers must make sure that both of the full timers and part timers have the qualification and motivated for the assigned task (Javitch, 2006).

5.2.2 Employee Support …show more content…

Talent management is a set of practices which aim is to retain, development, motivate or engaged the employees for higher performance that could achieve the organization’s objectives and goals (Tmod.jhu.edu, 2010). It also helps to identify the talent of the employees, whether there is a need for training or retain the employees when the employees are talented (Wellins, Smith & Erker, n.d.).
The Dictionary.com (n.d.) defined talent as someone who possess a natural skills or ability that they are naturally good at.
In addition, Successfactors.com (n.d.) stated that the company that has the best talent management would have a higher competitive advantage against their competitors because the talent management helps the organization to adapt to the environmental changes as an opportunity to increase their productivity and profitability. It is also the strategic goals for Bumrungrad International Hospital.
Therefore, out of the four talent management practices which are; talent acquisition, talent identification, talent deployment and talent development. The most suitable talent management practices for BIH will be the talent development and talent identification, which will be discussed in the following

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