I have searched a lot about the companies which have good and bad customer services. Following are two companies which I have found with extremely good and bad customer services respectively. Apple Inc. (Company with good customer services). Bank of America (Company with Bad Customer Services) The American Consumer Satisfaction Index (ASCI) second quarter report shows that inside the Personal Computers class, customers saw Apple as the best company regarding customer service. Apple's pattern score was 87 (on a 100-point scale), and the Q2 2006 score was 83. The Company's attention on product advancement and customer service has won it a cadre of broadly steadfast customers, not at all like some other PC merchant (Khan, 2014). Apple is …show more content…
You may see a circumstance uniquely in contrast to the customer, yet since you are serving him, you must default to his perspective. There is typically a reasonable distinction in the middle of good and bad customer service. Nonetheless, a few customers may have shifted desires that rely on upon the way of life of the zone and customs. Keep in mind that good customer service is in the eye of the observing supporter. Service time is a standout amongst the most critical calculates figuring out if a business has good or bad customer service. Moderate or wasteful service is viewed as bad customer service. This is the reason Apple Inc. customers are to be served in lesser time and customers of this company have made a promise to quick service (Khan, …show more content…
Service determination has the greatest effect on customer satisfaction and customer maintenance. A company must envision customer issues and have an obviously characterized procedure for determining issues (Ogg, 2010). There are uncommon exemptions to these principles with respect to good versus bad customer service. Extensive companies today burn through billions to deal with their open picture. Also, in numerous commercial ventures no some piece of that picture is more essential than how individuals might suspect a company's customer service is. Customer Service is turning into a great deal more than an 'industry trendy expression' as extensive companies who treat their customers inadequately are beginning to lose customers right and left. So it’s generally been imperative for companies to give good customer service. A measurement says individuals will impart a constructive experience to a normal of five individuals and will impart a bad experience to a normal of nine individuals. Today with online networking, the word spreads a considerable measure further and achieves hundreds if not a great many individuals. One bad survey online can mean lost customers. As rivalry heightens, companies need to separate themselves to verify their customers pick them. Customer service is a standout amongst the most
The best way to explain client abandonment is through a fictional story. Our story begins with a Speech Language Pathologist (SLP) named Lucy. Lucy graduated from graduate school about two years ago, and is still learning how to be the best SLP she can be. Lucy’s husband, Jake, is a solider in the United States Army. Because of his occupation, Jake and Lucy have to relocate to different cities across the country from time to time.
PRE-GROOMING CONSULTATION AND HEALTH-CHECK When a customer arrives with their dog for grooming, you should be expecting to see them. You might know the dog and the customer really well already so you can greet the customer and their dog by name. But, if you don’t, make sure you’ve made a mental note of everybody and their names showing up for the appointed time. It really makes a difference. Treat the customer well.
How Sustainable is Apple’s Competitive position Introduction Apple started out simply as a computer company producing Macintosh computers and software, but has since evolved over the years to manufacture other products. It introduced iPods in 2001 for music players, in 2007, it started producing iPhones. Its products are consumer oriented and this has contributed to the success of the company. Apple also views innovation as basis of survival and business development (Yoffie, 2012).
1. Introduction Launched out of a garage workshop in southern California, the first Mattel products were picture frames. Moving on from doll house furniture made from picture frame scraps, the company invested its interest in toys. Barbie and Hot Wheels are among the largest commercial successes Mattel has to its name. Mattel went public in 1960 and joined the Fortune 500 in 1965 with sales of more than $100 million. Mattel went on to acquire brands like Fischer-Price, Tyco toys and American Girl and emerged as a parent company with seven subsidiaries.
Apple’s vision Apple 's vision is to create and deliver electronic music and personal computers to individuals, teachers, employees, students, and computers used in government agencies and companies. Apple 's strategy focused on enhancing its ability to design and contribute to its development, It’s easy to use and distinctive design and innovative. Importance of knowledge management in Apple Company Knowledge Management (KM) is a discipline that improves Apple 's ability to better solve problems, adapt, evolve to meet changing business requirements, and survive with disruptive changes.
ACHIEVING GLOBAL COMPETITIVE ADVANTAGE OF APPLE INC. Apple Inc. is an American conglomerate company located in one immeasurable loop, Cupertino, California in the middle of the Silicon Valley. (OPPapers, 2012). Apple is motivated on their designing, developing, innovating new products like the personal computers, other related software products, and the electronic products such as MP3 players and iPods. Apple Inc.’s main products are iMac, iPod, iPhone, iPads and its latest advanced product is iWatch, which is on the edge of creating another revolution after iPhone. Apple Inc. has transformed its image from an inventive computer manufacturer to a fully-fledged consumer 's electronic company.
Apple is currently one of the largest Info-Tech Company in the world. It has taken over the world with its high-tech and futuristic Products, which helped Apple in creating a great Brand Loyalty amongst its customer. The company has various products and services like iPhone, Mac, iPad Apple Watch, Apple TV and Apple also uses its own Operating System for its Products like iOS, MacOS. Not only the beauty of the Apple products but they also make your life very easy too.
1. INTRODUCTION Apple Inc. Official, a famous IT company in the world, began with a computer. They produce electronic gadgets with a good quality and attractive over the year. With their massive success, however, they are actually having problems, regardless internal or external problems.
Then, this company started specializes in much more than just computers. Apple Company invented new products such as iPad in 2001. Therefore, this is a reason that Apple becoming the superiority market leader in music players. In 2007, Apple joined the phone industry with the iPhone. Apple is a huge consumer goods company that evaluating its value requires understanding
This multi-billion dollar company models, develops, and sells high-tech electronics, computer software, web-based services, and PCs. Founded in 1976, Apple’s products have since been desired by millions worldwide. From their mp3 players to their personal computers, and everything in between, Apple has proven itself number one in the technology market. According to NBCNews (2011), Apple is number one because they constantly improve products, have strong relationships with their distribution center, and have sleek product designs. Now, they are outdoing competitors like Samsung, Dell, and Microsoft (TodaysiPhone, 2012).
3.3 Customers and Competitors Customers Amazon customers consist of upper & middle class social groups who have inclination towards using E-commerce portals and are comfortable with online shopping. Majority of the customers are professionals or businessmen who are busy with their business/Job & find it convenient to purchase anything online rather than visiting the physical outlet in order to save time & money. Furthermore, the customers might also be the ones who are searching for deals.
Superior quality and innovation are important to achieving superior customer responsiveness. The ability to satisfy the needs of your customers will allow for your company to stay ahead of your rivals. Customers will be more likely to choose a company if they feel like their voice or opinion is being heard. Another part of this building block is the customer response time. Customers want their products quickly, so ability to deliver the product or service at a quicker rate is important.
According to Bullen and Rockart (1981), critical success factor is the significant skills, areas, or actions of a company that contributes to the competitive performance that can make it become successful. The main key success factor of Apple is its core competency, technology. The company that owns the advanced technology may get high revenue and a larger market share when imply this technology in its product or service (Roth & Miller, 1992). Apple has used this core competency to develop many highly functional and usable digital device and software which can develop the loyalty of customers to its brand (Laugesen & Yuan, 2010). For example, many electronics products in the market are use Google’s Android system, while Apple uses its own system, iOS in all of its digital devices (Johnson, et al.,
In this essay I will write and elaborate about the apple device company culture, leadership, career development, motivation, engagement and retention strategies. Apple Company. Is an American multinational firm that layout and manufactures shopper electronics and PC software products. Apple was founded on the first of April, 1976, at the hands of "Steve Jobs" and "Steve Wozniak" and "Ronald Wayne" for the sale of personal computers called "Apple. The company manages more than two hundred and fifty shop of retail stores in nine countries, and shop on the Internet sold by hardware and software products.
3.2 Industry conditions (Porter 's Five Forces Analysis) Five forces which would impact an organization 's behavior in the market. Understanding the nature of these forces provides organizations the required insights to enable them to formulate the appropriate strategies to be successful in their market (Thurlby, 1998). 3.2.1 Threat of new entrants (high entry barriers) High capital investment for competitor entry into telecommunication industry. Companies in this industry maintain development, spend fairly large amount of capital on network equipment and incurred high fixed costs. Besides, technologies are also considered as barriers for new companies to enter the market.