Introduction
The Greasex line is facing many quality problems, which affect the reputation and profits of the company. Product quality can be improved through efforts made by top management and time-phased plans.
Causes of Quality Problems One of the primary causes of quality problems for the Greasex line is the “lack of a quality attitude”. Employees at this firm do not place a high value on quality. Instead, they are more concerned with meeting production quotas. For example, Mark Hamler, the immediate subordinate to the director-quality assurance, describes the current incident as a “typical quality snafu”. In addition, he also mentions these type of incidents “happen[s] every once in a while”. Also, once these incidents occur, there
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Greasex has been cutting costs, ultimately sabotaging the product and making it undesirable for customers. To begin with, Kolb and his team should take the time to apologize to customers for the lack of product quality. This will help foster good relationships and a positive image for Greasex. One of the causes of Greasex’s quality problems stem from the lack of proper equipment, infrastructure and training. Greasex should spend money on properly training all employees. In addition, Kolb should purchase equipment that is specifically designed for the Greasex products, instead of attempting to adapt existing equipment. Also, routine preventative maintenance should be conducted for this equipment. Lastly, Kolb should ensure that the plastic nozzle heads are designed for Greasex products. If it means that Kolb will have to pay more to meet these specifications, that is in the best interest of the company. This step may take a couple of weeks to …show more content…
This culture is created through a mix of honesty, trust, dignity and respect. Kolb should arrange for direct lines of communication between management and employees, while taking every chance to talk to employees about the changes coming to Greasex. During these communications, management should convey their trust in employees to do their job well. These lines of communication are especially important when management must convey bad news. In addition, employees should be given avenues to express their concerns and suggestions. These can include bulletin boards, a toll-free hotline and regional conferences. Even though not all suggestions will be implemented, it is important to take each of them seriously. Listening and maintaining direct communication with employees should be an ongoing effort, with a few months given to change the company
Ms. Mejia: What did you do to solve this problem, how did you rule the case? Mrs. Salvarez: I thought about it thoroughly after reaching my consensus to suspend the business for a mediocre period of ninety days, refunding the money back to any people that had been affected by their faulty
Engstom: Case Study Companies big and small at one point in time come face to face with an issue or two. The business owners, the managers and even the employees can be affected. In the workplace there is actually no such thing as “perfect” communication. There can be two types of communication, negative and positive. Positive communication is understanding what is being said and negative communication is not understanding, it is that simple.
Case Study #1 Andrew Gonzalez Saint Leo University MGT 417 Case Study #1 The Meridian water pump case is about a small company that produces small water pumps. There was a meeting held within the department managers that pertained to making medium size pumps for the next 6months. Arguments were recorded between the marketing and sales manager, production manager, HR manager and finance manager. It seems to me that all were pointing the finger at one another on why things couldn’t get done and each department was slowing the other down by not efficiently running their departments.
Virgin Australia (Theory in Action) Group-6 Amit Boro PGP14005 Ganeswar Miniaka-PGP13087 Lokesh Kumar-PGP14028 Praveen Kumar-PGP13041 Rahul Kumar Pakhale-PGP14037 Virgin Australia Virgin Australia Airlines is Australia’s second largest airlines as well as the largest by fleet size to use the Virgin brand. The airline was co-founded by British businessman Richard Branson, the founder of parent Virgin Group and Former Virgin Blue CEO Brett Godfrey. It was established in 2000 with two aircraft operating on a single route. The airline has grown to directly serve 29 cities in Australia from hubs in Brisbane, Melbourne and Sydney, using a fleet of narrow-body Boeing and Embrae, and Airbus and
When changing a company’s organizational culture may goes well Changes in technology, the markets, societal values, workplace dynamics and the global economy have all contributed to creating an external environment that is constantly on the move, unpredictable and often devastating for companies that are unprepared or unable to respond accordingly. Many companies today are thus forced to either change or adapt their organisational culture to keep up. (Burnes, 2004) Furthermore, with global mergers and acquisitions at a seven-year high in 2014 (Roumeliotis, 2014) and set to increase further due to companies’ desire to outdo rivals and widespread investor support for such deals, knowing how to manage changes in organisational culture has become
If employees are not familiar with the company’s goals and what the company is expect from them they won’t be able to perform good. Successful organizational culture requires a team work. Johnson should establish the espoused values of the company. These are the stated values and norms that are preferred by the company (Kreitner, 2013, p.63). Johnson should set the basic assumption which values employees (Kreitner, 2013, p.65).
Staff members need to have a deliberate, conscious effort made by the leaders to convey this information carefully. The diverse and increasing workforce at any organization is often shown that the information they thought was communicated to the team was correctly given, but in reality, it was interpreted differently than intended (Wickford, 2016). Unfortunately, the leader is not aware of this until significant issues start to arise. Communications issues are when management sees no value whatsoever in communicating with staff, believing they should remain quiet and do what is expected of
Sub-summary The leadership approach shapes the organisational structure and effects the business culture. Consequently, the analysis of the leadership style at the Virgin Atlantic Airways clearly reflects the contemporary leadership transformational theory. Action-oriented chairman reached high employees’ commitment by applying family atmosphere and generous reward system in the company. Therefore, obviously, that Branson wants the employees to bring the personalised attitude to clients.
The model that we selected for our practice run and actual simulation was Low lifetime cost. We decided to implement this strategy to improve quality and customer satisfaction. Delta Signal Corporation was initially an innovative supplier that developed a wide range of products, however, these products lacked quality and customer satisfaction. Through our simulation, we hoped to combat these issues by deliberately focusing on high quality and achieving customer satisfaction while still providing low-cost products.
Employees’ output is subpar and does not conform to the expected or stipulated levels. This has adverse effects on downstream automakers because they must contend with delays in the supply of side mirrors. It also results in missed deadlines, which erodes customers’ confidence in the organization. Sluggishness among employees also results in a general rise in overheads (Beer & Collins, 2008). For example, the organization must airlift completed parts to customers to shorten delivery times in the face of production delays.
Hence, leaders need to be prepared and manage readiness to the alteration by making an environment of honesty and transparency for their team as a successful implementation of the change is unlikely. Employees must be part of the change hence, they must to be told about the requirement of the change and be given a reward to motivate to embrace the change. If change be accepted by all recipients it can be implemented quickly and effectively. The leaders’ attitudes and behaviors have both positive and negative alterations on the change success. Therefore, leaders of organizations need to try and develop a more framing and shaping behavior, adding skills on themselves to change and motivate the subordinates towards the embracing the change.
The management initially failed to publicly acknowledging the problem that raise concerns for the shortcoming of their inadequate controls to detect the fake
In this camp suppliers were designated into three tiers with tier 3 containing 220 suppliers. More than 30% business of Coles was coming through those suppliers. The tier 3 suppliers faced the harsh and brutal behaviour of Coles’s manager when they threatened suppliers to end their supply contracts and a range review of their current products. 62 suppliers were escalated for either termination of contract or a range review of their products within 35 days. Coles’s manager took decision in hurry for e.g. cancellation of planning and promotion of Stuart Alexander and a range review of Oates cleaning products.
As mentioned earlier, communication and information provision help reduce employee’s resistance to change and hence create an organizational culture that values change. According to Gill (2002), communication is the ‘blood’ of organizations and ‘oxygen’ of change implementation. Poor communication between leaders and the individual staff, on the other hand, could impede change programs (Huczynski and Buchanan, 2001, cited in Burnes, 2003). Frahm and Brown (2005) identify three communication channels, namely strategic information provision by top management, operational information provision by direct supervisors and conversations between peers (cited in Peus et al., 2009). During strategic information provision, top executives explain why changes are necessary and define their expectations from these changes projects, whereas during operational information provision, direct supervisors clarify roles and responsibilities during change processes and new requirements, if any, after the change and answer questions.
At meetings, employees can find problems or they don 't understand something 's in marketing policies. Employees can ask questions and solve problems immediately. This will ensure that employees ' marketing strategies are not