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Front Office Recruitment Report

1865 Words8 Pages

In this section we will highlight the Job Descriptions of each position, the selected methods of recruitment as well as the advantages & disadvantages of each method. This section also covers what managers must do before, during and after interviewing applicants as well as the importance of Orientations, Trainings and Evaluations.

Question 1:

Title: Rooms Division Director
Department: Rooms Division
Section: Front Office
Report To: General Manager
Subordinate Staff:
- Front Office Manager & Front Office Department
- Reservations Manager & Reservations Department
- Executive Housekeeping Manager & Housekeeping Department
Key Relationships:
External Staff: Hotel guests, VIP’s, Corporate Groups
Internal Staff: Front Office Department, …show more content…

• Responsible for responding to all engineering and maintenance concerns.
• Preforms and/or monitors preventative maintenance projects.
• Responds to all building related safety concerns.
• Maintains all compliances with the hotels maintenance procedures.
• Assists in the supervision of temporary maintenance associates.
• Deals with guest maintenance related concerns
• Clean and maintain pool and spa area
• Must maintain guest rooms, public space & back of the hotel areas in good repair by performing various tasks related to a variety of trades
• Must have knowledge of hand power tool operations

Essentials/ Qualifications:
- High school Diploma
- Engineering Diploma will be advantageous
- At least one year experience in a similar job
- A basic understanding of electrical, plumbing and carpentry concepts is compulsory
- Be able to work in a standing position for long periods of time
- Will need to be available to respond to emergencies when not physically at the job site
- Good understanding of the English language is compulsory (speak, read, …show more content…

Headhunter Websites such as Monster.com or Careerbuilder.com will be of the greatest benefit when recruiting positions of this level as they are positions that are not easily obtainable by personnel that lack Directorship experience. This particular position is not very common amongst smaller hotels and will often not be noticed by potential applicants should the position be posted in newspapers, magazines and/or bulletin boards. For those who are willing to travel abroad for a high level position such as this, applying online via Online Recruitment Agencies will be the best option. It is also the first place a potential applicant will inquire about information regarding a job such as this. Internal Recruitment can also be used for the Rooms Division Director position provided that the personnel who applies for it has the necessary experience as well as cross training to be able to perform the duties required. A Front Office Manager with relevant qualifications, cross training and experience may be recruited internally and put on a period of probation to see if he/she will be able to cope in this

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