Bsc's Six Sigma Model

Nowadays, challenges rises all over the world. These challenges such as: increased competition, more demanding customers and the harsh consequences of a global recession. BSC reflects the balance between the objectives of short term plan and long term plan, measures of financial and non-financial, performance perspectives weather its external or internal. Simply it draws the image of what are the areas that they need to focus on to improve it. BSC draws the targets that let the organization achieve its mission and vision. It provides the organization with a model that simplify the objectives through set of performance indicators. BSC is very important for any organization because it let them balance between all the main important points which

While in BSC it does not give any solution in how to measure? Or we are expert in what to measure? So it can create problems without finding any solution. Six sigma focus on customers’ needs and tries to understand it by using statistical analysis and facts. So it is customer focus and the success of six sigma lies behind the application of statistical techniques and analysis interpretation. A Six Sigma framework is then the total measurement of chances for an error. A process must produce less than 3.4 errors per million opportunities. Six Sigma is a methodology, strategy, data driven approach and disciplined for reducing errors in every process from commodity to service (Fisher, & Nair, 2009). Organization used the Business Performance Measurement (BPM) system in their firms and Six Sigma describes how to execute the strategy in the system. According to the basis of Six Sigma, organization results are integrated. Six sigma helps workers to manage their time effectively and improves the customer loyalty (Neubauer,

When used as the main part of the executive decision process, Balance Scorecard recognizes the performance gaps and is used to ease decisions on how to deal with issues. Balance scorecard is based on its four perspectives that are the business process perspectives, the learning and growth process perspectives like training, the customer perspectives and the financial perspectives (Johnson, 2010).

Balanced Scorecard is a single tool. On the other hand, Six Sigma is a set of methods that have been developed for tens of years. Balanced Scorecard is a tool that adds into the Six Sigma tool splendidly, as a single unit when collecting voice of the customer (Fisher, & Nair, 2009).

Conversely, both of these tools, Six Sigma and the balanced scorecard, practitioners make use of related best ways in management to plan and organize these systems. They both need committed top-level management help, a devoted team of change agents, strategic arrangement, implementation of development initiatives as projects, cultural change management, and a combination of top-down and bottom-up development (Harmon,