Assignment 1
1) Firm’s orientation
Starbucks is a market orientated company that delivers what customers want and the drawback for that is high prices when compared to other coffee shops. In Starbucks the customer is expected to have the chance to customize his/her order according to his/her needs. Moreover, for more customer satisfaction Starbucks have provided a secret menu for even more compatibility with customer needs.
2) Mission statement
“To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.”
3) Objectives + critique the objectivies
Objectives
Starbucks objectives are categorized in different standards and scales.
Coffee purchasing – That ensures 100% of the coffee is sourced.
• This method
…show more content…
• 24h service
• kids oriented menu Threats
• The availability of Arabian coffee that is much cheaper
• A tax increase • •
5) Competitive Advantage of Starbucks
Starbucks has a unique marketing strategy, the way they advertise is word to mouth. What they do is they purposely misspell people’s names on coffee cups, so people can take photos of them a post them online (this would be free advertisement). It relies more on giving a unique experience to the customers and less on bragging about itself.
Starbucks focuses on product quality; they offer rich coffee beans and a delicious taste. They offer great customer satisfaction; employees do their best to please the customer.
Starbucks is also environmentally friendly. The products they use are made from recycled materials like there tissues and cups, other coffee shop does not do that.
Key competitors
Starbucks main competitors are Caribou Coffee, Coffee Bean & Tea Leaf,
Costa Coffee, and Dunkin Donuts.
6) Some ways to better compete in the market
International
…show more content…
First, Starbucks faithful customers seem to purchase Starbucks coffee each and every day and that is enough to justify why the choice of Starbucks is a routine choice more than anything else. To illustrate, Starbucks offers coffee that if you get used to it then you cannot go back. Therefore, a Starbucks customer might not think twice when buying a coffee since he/ she got use it and believed that this particular coffee from Starbucks is the one that is going to let my body feel awake and less wrecked even at day night. Second, linking is what causing some people to choice Starbucks quite often. To clarify, some Starbucks customers have reached a believe that whenever I have headache then I probably need a Starbucks coffee that is available in every corner to restore my energy. All in all, consumer Decision Making for Starbucks: it will take less risk, more knowledge, more product experience, and confidences in decision which will make it need less information search (duration). In Starbucks, the consumer will make his need recognition with this main sense, the taste, because without the taste the consumer will not buy from
• The author used the current situation of the coffee industry to define Tim Hortons' position in the coffee industry. • The author used the current situation of Starbucks to compare with Tim Hortons’ operation. •
In 2015, Denis and Mirjana took over the café and in a relatively short time have transformed it from a good suburban café with great coffee to a top drawer inner-city establishment that draws its broad customer base from happy locals to serious coffee aficionados who came for the coffee and stayed for the food, ambience and the buzz. The marketing objectives of the business is to build the brand as a unique inner-city ‘hip’ café with great ambience and gourmet food and real coffee. The owners understand inherently that their marketing mix must satisfy their target market while still meeting their marketing objectives. Strategic plan and objectives
Starbucks and Tim Hortons Nowadays, the number of coffee drinkers are increasing. As the demand for coffee grows, the number of coffee chains is also increasing. Of that, the representative coffee chains in North America are Starbucks and Tim Hortons. Starbucks has the highest brand awareness amongst the world coffee chains. It started in Seattle, the United State in 1971.
Political • Growing demand and supply shortage has increased world coffee prices. • Favorable advantage to accessing raw material through supplier relationships. • Fair-trade practices include its Coffee and Farmers Equity (C.A.F.E.) program among other fair trade policies and agreements. • Starbucks adheres to local, national and international government laws and policies and tightly control labour practices, avoiding scrutiny and negative imagery from being a large corporation. Economic • High industry sensitivity to the macroeconomic factors affecting disposable income, a main industry driver.
ADVANCED AND APPLIED BUSINESS RESEARCH Name: Muhammad Zubair Qureshi ERP: 12191 Section: MBA (Morning) Topic: WAC (Pillsbury Cookie) Submitted to: Dr. Huma Amir Date: 31-1-2016 EXECUTIVE SUMMARY This case tackles the research analysis that was conducted by General Mills Canada to understand the major factors in terms of variables of their target market in order to make a specific strategy to better the sales performance of the Pillsbury Refrigerated Baked Goods or “RBG”. This research highlights how the company was analyzing consumer preferences in accordance to taste usage and purchase intension for the RBG cookies.
But as the time goes by the taste of the product had been the top reason why the consumer keep on patronizing it. Moccona coffee produced different variety of product that suits the taste of their target market. As they move on globally different consumer represents different taste buds. As part of their product strategy they venture in developing a product with different flavour or fusion.
Starbucks sells high quality food and brands for affordable prices. Recently, the company launched a wine collection in addition to the coffee. Now, customers can enjoy a coffee in the morning and a wine after work. This strategy will bring more revenue to the company and will put the Starbucks on the map with other great small shops. The brand has also positioned itself best coffee brand in the market by providing attractive store design, unique environment, elegant taste and high quality coffee beans (Kotler & Keller, 2009).
By storing and handling these kinds of data, Starbucks could analyse the data and to facilitate its product innovation in order to keep their existing customers and attract more new customers. It also helps employees to know the updated data of the demand of different kind of coffee to predict their sales revenues. It provides interaction with suppliers so that Starbucks could share the data with their suppliers to have a better forecast of the demand of coffee beans. 2.
Summarize the overall strategy of Starbucks Management in its effort to create and develop a new concept and a rapidly expanding company. The overall goal of Starbucks Management was to create an American version of the Italian coffee bars that Howard Schultz had experienced first-hand in Milan. He believed that Starbucks should function as an important part of the community, as a meeting place for its customers. He wanted Starbucks to become an experience that would differentiate itself from its competitors.
Secondly, the geographic location of Starbucks’ target audience is the urban city of Malaysia, where Starbucks outlets are often regarded as the third location besides their home and workplace for urban professionals to work or to spend some downtime alone or with their peers. Teenagers would spend time at Starbucks as well for meet-ups with friends and as a place to study. Thirdly, there are several psychographic and consumer insights involved.
To decrease the complexity of the process, Starbucks has a set of suppliers that have specific locations to deliver their coffee beans to, allowing them to control the production. This is due to their highly-centralised processes that enables Starbucks to control their global networks. Another component of their value proposition is the service. The process of their customer service follows a pattern that is common to every Starbucks Coffee Shop in the world. This process helps them deliver their value proposition through four different and simple aspects which are to create the perfect product, to deliver this product in a short period of time, the caring product delivery and finally the adoption of effective problem-resolution procedure.
It is the long-term self-interest of Starbucks. Conclusion In conclusion, Starbucks only concern and goal is to generate profit. Thus, to achieve their goal, Starbucks is selfishly putting the small coffee retailers out of business to gain more profit and disregarding the effect that it could cause to the various stakeholders.
They are focused on their suppliers such as coffee beans farmers and customers. Starbucks through the fair transition to keeping coffee beans market position and provide high-quality coffee as well as a comfortable place to customers enjoy Starbucks’ coffee and food. Also, Starbucks has involved a lot of community activities, so they are created a long-term relationship with the community. Moreover, Starbucks also focus on environment development. Such as cycling activities and water Conservation.
The initial Starbucks established in 1971, it set out to be a different kind of company. One that not only just passionately committed to world-class coffee and the rich tradition, but also the way they engage with customers and communities to do business responsibly. Today, Starbucks has become a great example of an iconic brand and operates worldwide. The brand has strengthened their consumer engagement with the use of digital marketing strategies. In this essay, the author… Technology has developed throughout the last decade at a great rate to make human’s lives more convenient.
STARBUCKS SINGAPORE 1.0 INTRODUCTION Originated in United States (US), Starbucks selected Singapore as the third international market to expand its business in 1996. It offers all-embracing products of coffee, handcrafted beverages, light food, merchandise and consumer products as well as an exclusive Starbucks experience to the customers. Starbucks Singapore prides itself on the 100th store expansion in 2014 (Priscilla, 2014). The company is staying ahead in the Singapore coffee chain industry, yet it is facing numerous emerging challenges in the global competitive environment.