All sort of communication such as verbal, non-verbal, and part verbal are imperative and play a vital role in the process of providing person-centred care (Elwyn, et al., 2012; Morgan & Yoder, 2012). Moreover, the communication assists in managing emotions of the patients as well as the healthcare because it creates a bond between them. Through effective communication, the patients feel comfortable in discussing their perspective and feeling with the practitioner due to which the process of healthcare service providence becomes easy. Without proper communication, the staff at person-centred care would not be able to interact successfully with the patients. It affects the process of understanding their requirement and needs in a negative manner due to which
Especially when it comes to giving medication, details matter. Doctors and patients rely on nurses to be focused and careful. The best registered nurses are meticulous, paying attention to the smallest details because they know just how important they are. Communication is, in my opinion, one of the most important aspects of nursing. As a nurse, you’ll regularly work one-on-one with patients, and proper communication in such situations means far more than just giving a dose of medicine or starting an IV.
In regards to written communication, it is essential that the health professional is clear and concise while using relevant and simple language for the patient. In conclusion, this synthesis has explored the vitalness of therapeutic communication in improving patient-centred care. Through being more aware of one's self, using positive verbal/non-verbal language, active listening, showing empathy and building a trusting and respectful relationship, a nurse is able to create a healing therapeutic environment for the patient, leading to positive experiences and outcomes for each party
3.3 Application in current job I really do know and understand the benefits of a good nurse-patient communication. It is a vital tool that guides the nurses to providing effective nursing care and making good clinical judgments. Some factors that affect communication with my patients at place of work include; inability to understand some patients’ languages, shortage of nurses, lack of time, assumptions, inadequate environment etc. These factors pose dangers to patients’
A few factors that can affect the relationship between a nurse and a patient would be the tone of voice used, the way we phrase our sentences and avoiding the use of medical terms to make the patient understand better. Besides that, communicating with patient in terms of serving their daily needs is part of our noble job too. Although language can sometimes be a communication barrier when dealing with an elderly or a foreigner, nurses are expected to try other means and ways to converse to achieve a certain level of understanding, such as via sign and body language. Other than language barrier, communicating with patient daily is essential in order to build a good rapport and instilling a sense of trust. For example, when patient asks for a favour to be showered despite odd timings or during busy hours, nurses have to obey their needs and meet their expectations.
They should be good communicators, and actually listen to their patients, or families concerns, empathize, and provide clear concise information. An important value a healthcare worker should also embody is altruism. Nurses and medical professionals need prioritize their patients’ needs, without any regard for rewards or benefits. A persons’ health and welfare needs to be priority to a nurse, no matter what the situation. Josie’s Story highlighted the importance of altruism, and the need for nurses and doctors to take a step back and truly listen.
Knowing who the decision maker in the family is helps the nurse relay information to the right person without hurting other family members with information they cant handle. Nurses have to be able to what to tell to each family member and this helps speed up decision plus saving lives. Nurses have to have this skill and this takes coaching, time and learning. View on disease
The human factors that affect efficient communication involve patients’ moods or reactions towards the services provided by the nurses. Therefore, nurses are advised to exercise patience and understanding of the conditions of their patients. They should seek to serve the clients regardless of whether they are rude or welcoming. In cases where communication is hindered due to lack of cooperation from the patient, the nurse can seek assistance from their supervisors. Also, nurses are advised to shun from forming predetermined perception of patients to ensure that they can communicate
2.3 Professional Context: It is important for me to do more skillful and be competent in my quality of care rendered to my patient. Professional must ensure that my record is accurate and accessible, reliable since it serves as useful information for quality of care rendered. 2.4 Current Research on Quality control in Nursing Jack Needleman and Susan Hassmilter (2009) stated that, hospital need to integrate their work to improve quality and patient-centeredness and to increase the efficiency of care delivery. Nurses and other front line staff must play key roles. To benefit from the insight and input of these staff members, hospital will need to value their potential contributing shifting their vision of nursing from being a cost center to being critical service line.
The most important part of the job is the communication and connection between the patient and nurse. Often times people are not in the hospital for a positive reason. Patients desire comfort and respect with their encounters with any medical professional. Sitting down and intently listening can bring both of these aspects a patient is looking for. Alicia stated that, “everyone is going through something and it may not only be what the medical issue may be.” She insisted that it is too easy to be polite and take the time to listen to whatever they have to say.