Consumer Behavior: The Evolution Of Grocery Shopping

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Review Of Literature ( customer satisafcation towards online shopping)
George Adamidis et al (2006), in this paper, the authors discussed about specific aspect of shopping; grocery shopping. Grocery shopping is an essential and routine type of consumer behavior, which over the last few decades has undergone major changes due to the rapid evolution of technology. E-grocery is the new form of grocery shopping, which allows consumers to order products via the Internet from the convenience of their house. The evolution of online and in-store grocery shopping is largely determined by the motives and the behavior of consumers. The aim of this paper is to investigate and explain Cypriot consumer’s perceptions and responses towards online grocery shopping. A survey that …show more content…

The websites enables customers to searchand compare products with ease. Another important reason for the number of online shoppers to constantly multiply isbecause of 24X7 shopping advantage and the home delivery of products. Shopping websites also provide discounts,vouchers and free gifts to attract customers
Several past studies revealed the difference of shopping in the traditional shopping channel and online shopping channels. Lusch and Lusch (1987) suggest that in the traditional shopping environment, there are four unique characteristics of services which differentiate services from goods. These characteristics are generally summarized as intangibility, inseparability, heterogeneity and perishability. However, due to the lacks of social presence and product presence in the E-commerce

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