Client Centric Behavior In Ubank
WHAT IS CLIENT CENTRIC?
WHAT DOES IT MEAN TO BE CLIENT CENTRIC?
Client centricity is not just about offering great client service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your client first, and at the core of your business.
The challenges of becoming a client centric organization
Clients have become more selective in which brand they chose to spend their money with. The winning brands are the ones who treat their clients with respect, with great service, and build a relationship with them that continues way into the future.
How to measure the success of a client centric company?
Not every organization will have the same client metrics to measure client centricity. However, the most important
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Always put yourself in the shoes of the client and minimize client effort and maximize client value.
How can we improve the Client Centric Behaviour within Ubank?
1. _____________________________________________________________________________
2. _____________________________________________________________________________
3. _____________________________________________________________________________
4. _____________________________________________________________________________
5. _____________________________________________________________________________
SALES STRATEGY
Bbraun has clearly stated its Strategic Sales Plans and these Outcomes:
CARLA TO INSERT
A. Please describe in detail your ideas for achieving Point 1
1. ________________________________________________________________________
2. ________________________________________________________________________
B. Please describe in detail your ideas for achieving Point 2
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