Case Analysis Of Vodafone

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Question 1: Vodafone is the largest mobile phone company in Egypt. It was launched in 1998. It covers various voice and data exchange services, as well as 4G, 3G, ADSL and broadband Internet services. Vodafone is an international mobile telecommunications company headquartered in the UK which has entered many developed and developing country wireless markets globally and pursues a growth strategy. They did pursue “a wireless only strategy” and have expanded using a combination of acquisition and start-ups to become the largest mobile phone operator in the world. Vodafone's corporate growth strategy is to use the technical and managerial expertise of the parent company to enter markets and leverage this knowledge in its subsidiaries.…show more content…
The Code of Conduct (Doing What’s right) and The Vodafone Way (The way Vodafone behave and communicate with its customers are what guides Vodafone’s strategy and defines its sustainability actions. Vodafone reputation and the value of its brand are built on Vodafone’s global commitment to responsible, ethical and honest behavior within the communities in which it operates. Since its inception, corporate responsibility was an integral part of Vodafone Egypt’s operation in Egypt. To further expand the impact of Vodafone’s corporate responsibility initiatives, Vodafone Egypt Foundation was established in 2003, as a corporate foundation donor, supporting NGOs and civil society organizations to implement developmental project in the areas of health and education for children, community development, the usage of mobile technology for development and access to…show more content…
Difficult, but not impossible. Vodafone Egypt is proud to be one of the highest ranking among Vodafone operating companies worldwide in employees engagement and corporate volunteering, providing the most impactful corporate responsibility initiatives for its community. That’s why it must go through many mechanisms to continually survive in a competitive environment. We’re going to discuss four of them. First thing to do is to provide Legendary Customer Service. Treat your customers like royalty. All customers have an expectation of great service and will not put up with waiting in long lines or receiving poor responses from representatives. Around 75% of customers state that they consider customer service a true test of a company’s competence. Well-known companies with great customer service include Amazon and Hyundai. But even small companies seem to be doing much better in this area, as they have discovered the loyalty-generating power of remarkable customer

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