Hilton Worldwide: A Case Study

The Hilton Hotels Corporation mission is ” to be the most hospitable company on the planet – by creating genuine experiences for Guests, significant opportunities for Team Members, high value for Owners and positive effects in our Communities”. This mission is supported by the following activity programs: the well known Hilton HHonors guest loyalty program that enables members to choose benefits based on personal preferences, let the most precious guests to be recognized on-property and 100% satisfaction guarantee policy. Hilton Hotel company appreciates the value of its staff and uses internal marketing to retain them and make them feel esteemed. Hilton Apprenticeship Academy opportunities offer on-the-job training from professionally certified experts, on location mentors, remarkable opportunities for development and accomplishment across the organization. Building a culture of "giving back" means working with others, set up associations with an assortment of philanthropies and associations concentrated on doing great all

Their strategic position is to provide a leisure experience for people who came to our hotel and enjoy the holiday. The firm’s CSF are strengthening electronic relationships with distributors, improving its trademark hospitality and customer service, better managing inventory yield, and better integrating its international properties were crucial stepping stones to the firm’s continued success. (Outrigger case 103&117) 2 How well are the current IS resource serving the needs of Outrigger Hotels and Resorts?

CASE JOURNAL-ROSEWOOD HOTEL& RESORTS Rosewood’s management is on the right track to increasing brand awareness among its customers by pursuing the corporate branding strategy. Implementation of the corporate branding strategy not only increases the number of repeat visitors to the hotels, but also increases the gross profits made by the company by $2,599,000. Corporate branding has a positive impact on the customer lifetime value as well. Rosewood Hotels & Resorts is a privately owned hotel management company that is known for its unique properties like The Carlyle and the Mansion on Turtle Creek that differentiates the company from other luxury hotel competitors.

To help to develop my delegation skill, I will enroll in the Emerging Leaders program at work. I will meet with an experienced leader and be mentored for an hour, once a week for 16 weeks, and be able to shadow them at least one day a month, during that time. Additionally, I will enroll in management-themed computer-based learning provided by my organization, and spend 2 hours per week on training. A2di: Discuss specific actions you will take to reach each of the SMART goals I have developed two SMART Goals that will help improve my leadership skill. I will discuss specific actions to will help me reach these goals.

This industry trust entirely on customer happiness. Different businesses “Simple hotels” represent just one sector of the hospitality industry however, hospitality cater several types of transportations like cruise ship, trains even airlines. For instance, airlines provide meal during the in-flight so, the questions you will ask in hospitality business are “how important are meals on board? Are they always necessary? Are they?

Work life balance: a. Family friendly policy- The parents (both mother and father) get two month long paid parental leave. During this the parents can travel with their child and the company pays for a child development teacher as a part of ‘travelling baby’ program. This helps them reducing absenteeism and helps the company retain workers, most importantly woman. b. Sabbatical and other leave- Employees get a chance to opt for two months paid sabbatical leave in case they want to work on an environmental project.

At the conclusion from the 12 months, they'll be granted the Certification associated with Conclusion. At this time, college students may instantly key in the task marketplace when they possess a accreditation for any particular occupation, or even they are able to decide to go through much more coursework when they require it for his or her particular company or even business. The actual Allied Company College, included in the Allied College, is definitely an certified college. The college offers repayment programs which makes it handy with regard to college students to sign up without having stressing regarding their own financial situation. College students can begin having a little deposit, after which follow-up for that following 6 months through payment.

This enables to attract more guests to visit their hotel and help the guest to enjoy great value on their trip to Hong Kong. For example, Four Seasons Hotel can provide off-peak pricing to let the guest book early at least 30 days in advance to enjoy 15% off hotel room rate. The guest can also stay at Four Seasons Hotel for 2 or more nights to enjoy 10% off best available rate. The hotel also uses reduction strategy to deal with request variability by designing the menu of In-Room Dining. The purpose of menu is to limit the range of what customers ask for in the service.

SMART marketing objectives for a hospitality and tourism business: From the brief meeting, Mr Ramesh summarized the main objectives of the Village Hotel Bugis will coincide with the Group’s mission statement. (i) To develop an enterprise and operate the businesses by serving with grace and love, integrity and honesty (ii) To inspire better lives to all stakeholders using the core values of BUILD (iii) To market VHB is a destination of pleasure and business with its unique characteristics of its locality. 2. Marketing plan development for a hospitality organization: Marketinng audit ( PEST ): PEST analysis is a simple widely used tool that helps to analyze the Political, Economic, Social- cultural, Technological changes in the business environment. Let’s see how The Village Hotel uses PEST analysis to their business.

Passengers were able to choose either the traditional seating or restaurant-style, with anyone, at anytime. Pros It is hassle-free for potential passengers who are looking for a vacation. It is usually a tedious job to come up with a travel itinerary thus with Princess Cruise makes the passengers holidays a simple and easy plan. The convenience of the holiday preparation would attract passengers to aboard cruise for their

So it have very good benefits like retirement, health care, dental care, eye care, and 401K. This is a job I will work till I retire. I will also like how much I get to travel all over. The only downfall is I could be away from home for a few months at a time (“What do you know about