Effective Workplace Relationships
Lead effective workplace relationships
Assessment Task 2: Project
Part A
Agenda Template
To: daniel@Cricketequip.com.au; David@Cricketequip.com.au; Serana@Cricketequip.com.au;
From: Amy@Cricketequip.com.au;
Subject: Recent customer service issues within Cricket Equip
Date: 25/04/2015
Meeting topics to be discussed:
1. Meeting introduction and welcome. 9am – 9.30am
2. Current customer service issues within Cricket Equip. 9.30am – 11.00am
3. Cricket Equip’s customer service standards and requirements. 11.00am – 12.30am
4. Recommendations for customer service improvement. 2.00 pm – 3.30 pm
5. Staff feedback on how customer service can be improved. 3.30pm – 4.30 pm
6. Staff training needs of customer service. 4.30pm – 5.30pm
7. Meeting conclusion
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An email to the external training provider seeking information about the training:
To: info@mbcricket.vic.edu.au
Subject: Inquiry for enrolling a short course of customer service
Dear sir/madam,
I would like to find out whether there is a short course of customer service available within your training organization. If so can you please inform me the training time, location and the training costs you charge for per student?
Your response is highly appreciated.
Kind regards
Kendal
Cricket Equip
Evaluate how you think the training would be best provided.
How you think the training would be best provided • Workplace workshop
- Provide the workshop by professional trainer at workplace so we can coaching how to work together and sort out the problem if something wrong happened.
Identify arrangements for the training that you think would work best e.g. when, where, how, etc?
When the training will be provided 26/05/2016
Where the training will be provided At MB Meeting Room, Bourke St
How the training will be provided (Training methods) Professional Trainer planning the program for the staffs.
Identify costs associated with the training opportunity.
Training costs
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Two-way communication Michael 11/03/2016 11/03/2016
2. Vocal and non-vocal language Daniel 12/04/2016 12/04/2016
3. Constructive feedback David 13/05/2016 13/05/2016
4. Functioning listening jimmy 14/06/2016 14/06/2016
5. Discuss how you will monitor this situation to ensure the problem is not recurring.
• Contact with team and be a part of the team by working or searching for any help in the team then give them a feedback of disagreement at work get sort out.
• Explain of the situation at workplace is effect to everyone at work then making a selection.
- Define of how possible of disagreement cause at workplace
Part B
An email sent to Yuko advising her of the problem and requesting her to attend a meeting with you:
To: yuko@hotmail.com
Subject: Staff meeting to be hold with you
Dear Yuko,
As you know there has been a workplace conflict between you and Beryl recently. To solve this problem effectively I would like to conduct an individual meeting with you on 10.30am, 24/06/2016, in the MB meeting room.
I would strongly advise you to join me with this meeting.
Regards,
Kimmy
Purposes of meeting with Yuko:
To train staffs to get improve at work and to help them working as a team work.
Meeting conduction with
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