Case Study: The Ritz-Carlton

1. According to the Human Life Cycle model, The Ritz-Carlton is in the Entrepreneurial stage of development. The hotel is approaching its opening date and they need to maintain necessary employees and continue to expose them to the standard operations of the Ritz-Carlton. The Entrepreneurial stage for a company is oriented around surviving in the industry and managing its newly recruited employees. It is imperative for a company in the entrepreneurial stage to amalgamate new employees into the culture of the franchise while securing resources and establishing an identity. Even though the Ritz-Carlton is a notoriously successful hotel management company, there is no guarantee that the hotel will survive in Washington DC and therefore it is crucial

Job design is defined in the textbook as "the process of deciding what tasks will be grouped together to define duties of someone in a particular work position" (Stewart 135). It is important for McBride to align the company business model with how he manages the new Ritz-Carlton and all of its employees. Because the Ritz-Carlton employs the loyal soldier strategy, I believe that using the Motivational approach for their work design would be the best fit because it entails fulfilling the needs of workers and providing them tasks they find meaningful. It is not surprising that this is precisely what the Vice President Inghilleri was mentioned stating earlier about how providing an ample amount of resources to employees to earn loyalty and a mutually beneficial relationship can drastically reduce turnover rates as well as improve general employee productivity. Once upper management can successfully intrinsically motivate its employees, they will begin to work for the Ritz-Carlton, and not simply just a paycheck. In addition, the Ritz-Carlton is known for its employee-centered orientation, and are already using the motivational approach to inspire innovation and creativity among their employees as well as properly motivating them to perform to the best of their abilities. If they can eliminate any issues with the process of training and maintaining employees, the Ritz-Carlton will be able to devote more time and effort toward expanding and improving other aspects of the hotel. All in all, I believe that exercising HR practices such as meeting employee needs and promoting the welfare of all staff members will help maintain a friendly, collaborative work environment that will stimulate growth and