Global Hospitality Industry Analysis

After the deregulations in the airline industry, the revenue management techniques have become inevitable for airline seat inventory control. Revenue management is the process of selling the limited perishable capacity to the right customers at the right prices so as to optimize the total revenue. Classic examples of RM can be found in the airline and hotel industry where there are finite number of seats and hotel rooms, respectively (Mou and Wang 2014). The main problem in airline revenue management is to determine booking control strategies. Airlines seldom charge the same fare for each seat on a flight, but instead price seats based on customer’s willingness-to-pay.

Generosity can be shown in numerous ways. Tipping is a form of generosity and payment for services at restaurants. Customers can fall in the category of a lavish, miserly, or standard tipper. These traits can be determined by one’s personality or the experience they have while eating at a restaurant. Whether a customer is benevolent, stingy, or mediocre, they are still benefiting from the service provided by the restaurant and its wait staff.

On like any other organizations Airlines like the Airports that come up with attractive, unique, flashy and innovative business proposals. Airports have to be pro-active not reactive in order to attract airlines. Airlines market to customers by ‘frequent flyer scheme’ this is a platform that airlines use to offer customers bonus (reward) on flights. Due to the fact that Urgent Traveler are always inhaste to travel pertaining to their needs, they don't pay much attention to the price or the airline brand but instead they fix their focus on flights availability to their destination. Hence, airlines make it their goal to have a set of seat on every flights, that will be sold at a premium price to accommodate these passengers.

Airlines, cruise ships are a part of this industry. People are allowed to travel from any corner of the world with luxury services and

Income Level Caribbean Airlines develop pricing strategies for their services; the airline would consider the income levels of their target markers. Salary, or income level, is a good example of demographic segmentation used to introduce the airline air transportation services. For example, the airline would create packages accordingly to suit their customers pocket; some can only afford economy seating and would still like to enjoy the airline perks of meals and entertainment. These prices would be created for two types of customers, those who cannot afford the high end accommodation and those who can.

(3) Finally we implement our segmentation by optimizing our products/services for that particular segment and communicating the decision made. Answer: (b): United Airlines segments its global markets using psychographic data collected about its customers. It divides them into the following categories: Schedule optimizers: These type of costumers aim to reach their destination by a certain specific time and select their flights accordingly. Mile accumulators: These customers go out of their way to take flights that will build up their air miles entitlement.

In an industry that twists around customer management and satisfaction, hoteliers ought to dependably be aware of the changing attitudes and practices of their customers. Organization that spotlights on the most fundamental examples in the business better understand what their customers need or sit tight for and those hotels that meet and surpass the longings of their guests are constantly looked for. With everything taken into account, the hotels spend endless amounts of money to recognize the unmistakable examples that will have a foremost impact later on. Everything from internal environment and room rates to livelihoods and advantages of the hotels can make an impact on the customers for choose or not to choose it.

In short, lower prices are offered to consumers, who might not be able to afford a higher price, thus attracting more visitors and raising the profits. Let’s take a look at the graph below. Output is Y number of hotel rooms booked at price P. D1 is demanded by adults, D2 – by seniors. If suppliers charge price P1 for all the rooms, they are only targeting one segment and quantity sold will be Y1. However, by charging a different price P2 to different customers, suppliers now target two segments, so the total revenue will now be P1*Y1+P2*Y2, which is obviously a better option for suppliers than just

Intercontinental Hotels is using the market differentiation strategy in segmenting its market into appropriate market divisions based on characteristics of the varying needs and characteristics of the target markets. The company has more than 3500 hotels in over 100 countries with around 535000 guest rooms. It has established a substantial customer base with over 120million customers whose preferences vary based on price and quality expectations. The Intercontinental group is made up of many brands such as the Intercontinental Hotels and Resorts, Holiday Inn Garden Court, Crown Plaza Hotels & Resorts, SunSpree, Holiday Inn, Staybridge Suites, Holiday Inn Family Suites Resort, Holiday Inn Express, Holiday Inn Select, Holiday Inn, and Candlewood

Restaurant underneath the Stars Scenario Dr. Patricia Prihodova MBA 651 Victoria Yacoub 20150003306 For almost any organization in the world, a unique culture of its own is presented to its customers to be able to distinguish itself from other companies that provide similar services and goods. As a founder of my very own company “Restaurant underneath the Stars”, which is basically a restaurant like any other which is found in any other indoor atmosphere, except with a unique feature of its own, the Planetarium System Projector. A planetarium system projector, is used to display the following activities such as laser shows, plant observations, stars analogies, movies, and other possible activities with the involvement