Case Study Of Amazon's Competitive Strategy

Their mission statement to provide customers with high-quality products at lower process continues to attract a large following of members. While there is fierce competition in their market, they still remain a dominant force (Publishing V. L., 2015). Their strengths outweigh their weaknesses and Costco continues to maximise their strengths while they minimize their weaknesses. While introducing a larger product mix to Costco could improve their business, it could also harm the company as their relatively small product is part of the reason they have become so popular and continue to remain so. Costco is continuing their global expansion and with their business strategy they will remain a super power in the business for many years to

They have done so by consistently outperforming other “industry giants” like Walmart and Target by providing high-quality products to customers at lower prices. They maximized the return on a number of factors such as pricing, store layout and design, store locations, advertising and marketing philosophies and more. According to Jim Sinegal, in the end, it boils down to just treating people right and providing a consistently good quality product at an affordable price. Because of their ability to make the best use of these key factors, they have built themselves into a successful company with a global

(Wahba, Phil) Advantages for an Amazon Customer Amazon adds value for money for the customer. The business model of Amazon ensures that the product is available for the customer at the best possible price. The fast shipping strategies also ensure customer satisfaction. These aspects offer an excellent value proposition to the customer. Since Amazon is present globally and is successfully into business for a long time period, the strategies of Amazon are sustainable.

ALDI specializes on its own labeled products brand, creates high quality products with fair features, designs and packaging, ALDI also focuses on the variety of products that are mostly needed in each and every household, so ALDI does not only offer food but also offers electronic products, clothes, household goods, health and beauty products. By creating ALDI’s exclusive own brands, ALDI can minimize the costs on the products itself, therefore listing low prices for customers; Also ALDI is fortunate enough for its high purchasing power from suppliers, therefore ALDI can bargain the best prices so it can keep low costs and low prices; Another several ways ALDI is minimizing costs is for example: cart renting, as well as ALDI’s re-usable bags to reduce costs and insure low prices and saving for customers. ALDI took into consideration the importance of locating its stores in places convenient for people and also accessible, also taking into consideration public transportation links and parking spaces available, creating online channels for customers to locate their nearest ALDI store; Yet unlike other supermarket ALDI is not opened for 24H, ALDI’s opening hours are at the times where people are most likely to go shopping to minimize cost. As mentioned before prices aren’t something ALDI can compromise on and one of ALDI’s strategies is minimizing costs for competitive

1.1 Explain the concept of the “customer experience” The concept of the customer experience is based on the idea of meeting the needs and expectations of the customer. It is also based on what the customer had got from purchasing the products and services, how good that service was/is and would they come back. The concept of the customer experience refers to the all the experiences the customer has with Salons Direct and is based on all dealings and opinions about us. Customer experience is a fundamental part of customer relationship management and it is important to our business because customers who have a positive experience are more likely to become repeat customers and loyal customers of Salons Direct. 1.2 Explain different methods of segmenting and characterising customers The key to a successful business is to find out who our customer base is, what the customer wants, the age, gender, spending patterns etc.

316 Strategy Group makes use of the latest marketing techniques from social media marketing and optimization, to retargeting and display advertising. The company strives to listen and learn about the client 's business in order to make the most of their marketing dollars. They take great pride in the partnerships they develop with customers. Far more than a typical marketing and consulting firm, 316 Strategy Group is an extension of the client 's team with a unique set of skills and works with the client every step of the way. They are also participants in the community served, with #ProjectSanta being one example of this, yet they couldn 't tackle the

Consequently, this also increases customers cost and reduces Verizon’s profitability, which is extremely hard to recover in the end. However, with that being said, Verizon will typically never have an issue with this mainly due to their vast resources and number of available suppliers. In Fact, Verizon has the ability to choose from a large pool of suppliers regarding the needed supplies for their network infrastructure or the manufacturing components for their immense products. Verizon also believes that their diverse group of suppliers will provide the highest quality products and services that’s both affordable and dependable for their customers. This is accomplished by having a dedicated team who thrives on ensuring that every supplier follows a stringent guideline regarding quality, cost, and variety of

Consumer Reports magazine reports that Costco is the leader and is the preferred retailer in the opinion of the readers based on factors such as product quality, value, friendliness of store and staff, ease of returning items, and overall service. Costco was also considered the value leader by providing the best bang for the buck. Walmart, Sam’s Club, and Target fell below Costco’s ranking in terms of popularity and value for consumers (Keshner, 2010). Psychographic characteristics typically go beyond the external focus and are not as easy to quantify but do identify why consumers buy a particular product or service (All Business,

And that is the reason why it is good for the customer also. It is good for the customers because we get the best prices! We get to have that choice of what store/ site we want to go to. Which has the best prices and service. When businesses compete they can be more successful than other businesses, and that is what business is all about.

Support activities of Amazon include administrative and finance infrastructure; human resources management; product & technology development and procurement. This leads to less cost and more profit margins. The Walmart value chain is also almost the same except there are physical stores involved in between while Amazon has everything through online platform. Thus if we analyse the value chain is almost the same for Walmart, Amazon and eBay. Condiering the comeptetive forces anlaysis ofr all three : • Rivalry in the industry: This is fairly weaker; however Wal-Mart enjoys the topmost slot because of lowest cost, prices and more profits and market share as compared to Amazon and eBay.