In my opinion I think, despite them slacking off in certain areas, that John Lewis give excellent customer service to their customers. I have concluded this as there are many many reports of John Lewis winning awards for their favourable customer service with multiple years running. And despite the odd few cases where John Lewis has declined in quality, there are many positive reviews of John Lewis's customer care. It is vital for them to provide good customer service as it's what the customer will remember once they visit. You definitely don’t want them to remember the company as bad service.
Online shopping is one of the most popular ways to buy desired item, especially from places such as Amazon. But what most is that do not know is that Amazon is Actually using poor cities to benefit themselves. Many articles state that Amazon is targeting the poor cities as a location. It may not seem much of a bad thing, because they are creating more jobs. In reality Amazon mistreats their workers because they know that the people need jobs.
We will provide on-going development towards our product and customer services in order to become the best in terms of customer value, employee talent and predictable growth so that it may achieve competitive advantage in this
Save money. Live better. Working for the one of the largest and most lucrative companies on the face of the planet can be difficult at times. More often than not every time you walk in to a Walmart you will not recognize anyone in there. Screaming red faced babies that can’t have what they want and befuddled customers asking questions that I don’t know the answer to are an everyday occurrence.
Wal-Mart is one of the top retail store industry in the world, when it comes to this market industry there is not a lot of stores offer quality product at a low pricing, and offer great value products, that covered all types of level of family income. For a company that is very big and very well known throughout the world they can be face some tough challenges, and suffer some loses within the stores. One of the top challenges faces by Walmart is customer service. There are different topics or ways that can affect customer services experience to be the way everyone thinks it should be. One of the causes is scheduling enough staff member, have enough items on hands and at the right places, having barcodes on each items, have more register open,
This can produce attractive and competitively priced products. They will be able to manage competitive threats from bigger rivals with new products in the existing market. To do this they will need to invest in innovation in all areas to keep competitive in these industries.(Lewis, J.
The core value propositions for Amazon’s internet book buyers were price, customer service, selection and convenience. Bezos (2000) claimed. Amazon to be “Earth’s most customer centric”, which meant they needed to listen, be innovative and personalise. Amazon’s personalization efforts were summarised by the CEO of Amazon, Jeff Bezos, by stating “If we have seventeen million customers, we should have seventeen million stores.” (Bezos, 2000).
Today, many people prefer to order products from Amazon instead of going to stores or malls. c. DESCRIPTION OF MY SUBJECT (AMAZON.COM): Amazon (Amazon.com) is the world’s largest online retailer and a prominent cloud services provider. The company was initially a book seller, then later it expanded to sell a wide variety of consumer goods and digital media as well as its own electronic devices, such as the Kindle e-book reader, Kindle Fire tablet and Fire TV, a streaming media adapter (Rouse, 2018).
Amazon has achieved many milestones from starting in the founder’s garage in 1994 to the growth in revenue to US$147.8 million in 1997 and then to the revenue growth of US$177.866 billion in 2017 (Amazon, 2018a, Amazon, 2018b and Jurevicius, 2018). These milestones were achieved through tenacious focused strategies of meeting their customers’ needs and wants. These strategies have maintained and expanded their customer base locally and internationally and have increased its market shares and profit over the last two decades. In addition, projection for the company’s growth and expansion for the next three to five years looks positive as it predicted to grow at the same rate with its expansion internationally and continued focused in satisfying consumers’ wants (Amazon, 2018a). Although, some factors such as governmental policies, legal issues and natural disasters could pose a threat to Amazon’s growth plans, the management team led by the founder and Chief Executive Officer (CEO) are working on mitigating the risk (Amazon, 2018a).
Here’s a brief summary of what differentiates each organization and some of the major weapons in their arsenal. In the beginning. . . Amazon emerged as a compute, storage, database service company
Not only that, the employee also can request for other task that can challenge their expertise in a particular area so that they can manage their work wisely. Thus, these can courage the employee to be more motivated and able in dealing with supplier and
Walmart Stores Inc. is a US-situated global discount supermarket chain that has more than 11,000 stores in 27 countries and serves nearly 260 million customers each week. Founded in 1962 by Sam Walton, today Walmart has 2.2 million employees globally and it is the world’s largest retailer. Below the operating results of the company are shown (Annual Report): Walmart business strategy is based on ‘everyday low prices’ philosophy of the company. In other words, Walmart pursues cost leadership business strategy enabled by the economies of scale derived by the company in a significant extent. The main strategic goals of the company are: 1.
finishing goods, order handling, delivery, dispatch, invoicing; Sales & Marketing for example customer management, order taking, promotion, market research, sales analysis; Servicing for example warranty, maintenance, education and training. Support activities of Amazon include administrative and finance infrastructure; human resources management; product & technology development and procurement. This leads to less cost and more profit margins. The Walmart value chain is also almost the same except there are physical stores involved in between while Amazon has everything through online platform.
Amazon’s culture is based on employees’ competiveness, hard work and innovation. This corporate culture however brings a really stressful environment among the organization. For the past years, the company lessened the impact of a negative culture whereas the financial reports as well as the innovation were reported as the most important things. Nevertheless, organizational culture is nowadays becoming really important. It was for example seen in the Harvard Business Review when the CEO of Amazon went from one of the top ranked CEO in 2014 to the 87th position in only twelve months.
Begin by trying to understand the problem and underlying issues with the employee. Poor performance can be the result of boredom, stress, limited skills or knowledge, or other systems issues such as equipment or authority. Working with the employee to attack the root problem will help avoid it in the future. The focus is on the future. Additional scenarios by Robert Bacal: Blame
