People, Culture and Global Organisation (MGT530)
Poor communication at Jumerirah Group
MODULE COORDINATOR:
DR. Katariina Juusola
STUDENT NAME & NUMBER
Ayesha Alblooshi – 2014238044
Table of Contents
Executive Summary…………………………………………..3
Introduction…………………………………………………..4
Theoretical Framework………………………………………..
Research Questions…………………………………………...
Methods and Case study……………………………………...
Conclusions…………………………………………………..
References…………………………………………………….
Executive Summary Jumeirah Group is a very successful luxury hotel chain that is part of Dubai Holding. The company is recognized as one of the most innovative and luxurious hotel chains in the world, with the tag line “Stay Different”. The company provides themselves on excellent customer service, amazing properties and the ability to go above and beyond to deliver an exceptional experience. However, the company faces a significant challon and communication. They settled on a pilot project, in which short weekly meetings were introducenge: Communication at the company is very poor. causing high rates of inefficiency and even attrition. In order to fix this problem, the company began explore option to help them address their lack of innovatied that gave employees a chance to discuss problems and make performance suggestions for their units and the whole company. The findings supported these meetings, as more questions were asked over time, resulting in better financial performance, as well as
Communications must also be improved throughout management and throughout the rest of the company. Lack of communication throughout the line leads to confusion and encourages rash decision making that CanGo cannot afford to do. All concepts, ideas, plans, and such must be communicated clearly throughout management and presented to employees with a clear message that is understood by everyone. Miscommunication and lack of also leads to employees becoming frustrated and decreases their efficiency and productivity. We accessed there was an ample amount of confusion between management and employees alike.
Marriott describes its business model, brands, senior leaders, and deeply-ingrained service culture as having firmly established Marriott as a leading performer (2013, para 1-2). Another source describes Marriott International as a company that takes pride in the fact that they have always taken care of their customers and employees above all else, living up to their slogan of “People First” (Addonizio, Mathos, Khalil, & Ortiz, F., 2012, para 1). Essentially, Marriott has gone to great lengths to focus their business efforts and strategy on providing the best working environment and hotel stay for employees and customers alike.
Introduction Communication is a very powerful thing and it is so powerful that humans and animals can interact with each other and communication is inevitable and it is either verbal or non-verbal and it can be effective or ineffective and it important that communication is effective or else you as an individual will not be able to build relationships and maintain them for a long time. The essay will talk about my strengths and limitations in a dyadic conversation between my friend and me. I will be focussing on myself in the conversation. The essay will also cover the communication concepts and basics. Strength (Effective Communication) There are two types of ways to communicate, effectively and ineffectively, the type of communication that will be discussed in the paragraph is effective communication.
As a consequence, it was affected by personal influence and political aspects. But there is need of a transparent process to make the program effective. This is important factor that affect other issues like employee satisfaction and motivation. It develops a trust on the system. • Employee satisfaction
The importance of communication can never be over-emphasized as it is the ‘lifeblood’ of all organizations. It is of vital importance to the well being of a state, a business enterprise, a religion and other social or cultural identities including the family. The success of a business enterprise is directly proportional to the level of communication maintained by
Each hotel and resort featured details and aspects that reflected local character and culture of the location embodying Rosewood’s “Sense of Place” philosophy, meaning each of its properties is uniquely defined by the location. This differentiated Rosewood’s properties from the competitors. Corporate Branding Strategy: Rosewood Hotels & Resorts had very low brand awareness among its guests. To encourage guests to use more than one Rosewood hotel, two possible approaches were considered.
Holiday Inn is a world wide chain and its international functional strategies will always yield profitable returns. The potential customers are from all over the world. It has been noted that the holiday inn company has given the market such as Europe, Asia, America with regards to their social-cultural needs. Holiday Inn, like all other hotels has established a good system in determining the needs of the market. The company uses the concept of product, personality, behaviour of the customer and purchasing to its advantage.
The team members understand that empathy and genuineness to help their clients or patients is the number one priority and because of this, they are willing to help out other teams so that they accept change and not oppose against it. Aside from complexity and change, the healthcare organization should also instill innovation among teams. Innovation such as adapting ideas from other teams so that communication will always be good and
Introduction: Communication is sharing process which involves expressing ideas, thoughts, feelings or sending the right message that is also being correctly received and understand by the other person/s who is receiving it on the other end. We all communicate with others in our lives. We communicate with our families, when we go shopping, at school or college or chat with friends. Communication with others is a natural part of life.
BMW The 7-Series Project (A) AGENDA 1) Abstract/Executive Summary 2) Problem Statement 3) Case Analysis 4) Alternative Solutions 5) Recommendations 6) Limitations 7) Appendix Abstract/Executive Summary • To explore the BMW decision about how to manufacture the Prototype vehicles. • Previously, BMW prototypes were handcrafted at the company by skilled artists. • There is a proposal to change the process and make prototypes inorder to better understand the issues that may arise during final production phase.
IDEO employees have started a regular habit of writing and filming ideas and solutions, and with the advent of their public help site, IDEO.org, others can join to offer solutions and suggest challenges. Supporting and requiring this kind of organic communication will be healthy for the organization and may strengthen the connections among people working across the globe. Every employee should be afforded time to create and review these types of documents in order to help keep people connected and
Intercontinental Hotels is using the market differentiation strategy in segmenting its market into appropriate market divisions based on characteristics of the varying needs and characteristics of the target markets. The company has more than 3500 hotels in over 100 countries with around 535000 guest rooms. It has established a substantial customer base with over 120million customers whose preferences vary based on price and quality expectations. The Intercontinental group is made up of many brands such as the Intercontinental Hotels and Resorts, Holiday Inn Garden Court, Crown Plaza Hotels & Resorts, SunSpree, Holiday Inn, Staybridge Suites, Holiday Inn Family Suites Resort, Holiday Inn Express, Holiday Inn Select, Holiday Inn, and Candlewood
Jumeirah Group is a series of luxurious hotels, resorts, spas, restaurants and waterways based in Dubai, United Arab Emirates. The organization was founded in 1997 with an aim of achieving world class and becoming a successful leading industry. Jumeirah Group joined Dubai Holdings in 2004 becoming a member of the leading group of businesses and projects. To extend this far and in order to maintain goals, Jumeirah Group had to formulate and implement certain business strategies Jumeirah Group was originated with a goal of being a hospitality industry leader in establishing luxurious hotels, resorts and spa’s. It established luxurious hotels all around the world such as Burj Al Arab the world most luxurious hotel and which is considered a
The Hotel Concept selected for this report is the new innovative hotel concept developed by YO founder Simon Woodroffe and YOTEL
With an array of new challenges and responsibilities to tackle, inexperienced managers often need suitable training to understand their roles and responsibilities. This course will train managers in critical skills required for planning, supervising, and communicating effectively. For a manager to reach out to the employees efficiently, it is vital to be aware of the various channels of communication. This course will guide you through the various barriers to effective communication and suggest solutions to overcome them.