The role of emotional dissonance is of utmost importance because it is highly significantly associated with the diminishing sense of wellbeing among service workers. Cheung and Tang (2010) argued that when the organization have high expectation from the employees in terms of service delivery, they should demonstrate appropriate emotions while interacting with customers. They also identified various types of customers which are Guanxi-using customer, fair treatment customer, demanding customer, time pressure using customer and threat using customer who endeavor emotional pressures among frontline customer service representatives. Service culture is a double-edge
Castle, N. G., Engberg, J., & Men, A. (2007). Nursing home staff turnover: Impact on nursing home compare quality measures. The Gerontologist, 47(5), 650-661. doi:10.1093/geront/47.5.650 Location: The Gerontological Society of America Purpose and Key finding: The aim of this paper is examine the association between staff turnover and quality. The study found that reducing turnover from high to medium levels was associated with increased quality, but the evidence was mixed regarding the quality improvements from further lowering turnover to low levels Conclusions: In conclusion, the turnover rate for nursing home staff is high.
In fact, the hospitality sector is always affected by various economic tendencies, both negative and positive. The strategic plan will outline the major actions required for conducting the business. The strategic capabilities can be identified by means of VRIO criteria, where V stands for value, R for rarity, I for imitation opportunities, and O for the company’s competitive advantage (Evans, 2015). Resources and Capabilities VRIO Framework V R I O Competitive Implication Strong corporate culture + + + + Sustainable competitive advantage Strong investment in R&D + + + + Temporary competitive advantage Outstanding customer service + + + + Sustainable competitive advantage Highly qualified employees + + + + Sustainable competitive
Employee Directory The another most important factor of success, is people who work at the hotel. A challenge, that is considered to enhance the performance of the hotel service in order to get the most satisfy from customer, is managing the hotel employee. The hotel hire various employee to do different task; receptionist, room service, housekeeping, etc. Sometimes it would be better to manage the employee since at the beginning of recruitments. After human resource accept people to work, then they need to keep evaluating the employee performance based on their responsibilities.
The welfare magnet hypothesis is a hypothesis concerning the effects of an existing welfare state has on the quantity of migration flows. According to the website, Open Borders, states with high welfare benefits are more likely to attract migrants who are likely to make use of the benefits. These migrants tend to be low skilled and therefore have a low earning ability. In the case of Ireland, economists Barret and Duffy, (2009) found that the immigrants tended to be concentrated in low skill occupations given their education. Borjas (1999) states that in the United States, “interstate differences in welfare beneﬁts generate strong magnetic effects on the immigrant population.”, meaning that immigrants were more likely to go to states with better social welfare.
• The current uncertainty in the housing market is expected to have an effect on the number of domestic renovations. • Up to 80% of the all sales can be expected to come from a small group of major customers. An established branch in the UK can expect a yearly income of approximately £30m. This is with a sales force of five external staff and three internal and through other distribution channels such as the internet and the depot. Taking the above details into account the sales target for 2016 will be set at €20m and divided into the three product groups.
Overall, the outcomes of the study suggest that conscientiousness acts as a two-edged sword that elevate performance and trigger the stress reaction of employees when they are faced with stressful situations. On the other hand, job demands with aspects such as physical, psychological, social, and organizational may become stressors when they require a high degree of efforts (Schaufeli & Bakker, 2004). The meta-analytic study of Michel et al. (2011) indicated that work social support and family social support are negatively related to WHC and HWC. Scholars have some disagreement on whether they should conceptualize workaholism as an addiction, some researchers go as far as calling workaholism a positive addiction.
1. Introduction JetBlue Airways Corporation (JBLU), incorporated in Delaware in 1998, is the fifth largest passenger carrier in the U.S. based on revenue passenger miles. With an average of 800 daily flights, it serves more than 30 million passengers and provides flights to 82 destinations in the U.S., Caribbean, and Latin America. Purpose of this paper is to analyze the current issues of JetBlue and provide strategic solutions. 2. Business Environmental analysis 2.1 The specific business industry World air travel industry continues to grow steeply, but without a steady profitability.
Put simply, it means that if a certain managerial style or conditions are applied then individuals will respond in a predictable way. The major characteristic of the hospitality industry is the role of people and the direct contact and interaction between staff and customers. This being said, the classical theory is not satisfactory in Hilton Hotels case. The human relations’ theory proposed by Elton Mayo and his experiments states that because organizations are composed of humans, focusing on human need and motivation is the way to bring the optimal output. Hilton Hotels as a business places the people as a key resource of the organization.
Alcohol consumption has a major impact on our society and was responsible for at least 88 deaths every month in 2008 (Alcohol Action Ireland, 2013). It is a leading cause in mental health issues and with 76% of the Irish population drinking alcohol it is no surprise that alcohol was also a factor in 40% of all cases of self-harm in 2010 (Alcohol Action Ireland, 2015). Below are some facts about the effects of alcohol taken from alcoholireland.ie: One in 10 cancers in men and one in 3 cancers in women are caused by drinking 9% of girls surveyed and 13% of boys said that they first got drunk before the age of 13 Almost half of the perpetrators of homicide were intoxicated when the crime was committed 76% of all rape defendants had been drinking at the time of the alleged offense One in three road crash deaths were alcohol