Literature Review
Introduction
The Irish Tourism Industry Federation reported a record valuation of over €8 billion. The sector created over 20,000 new jobs employing a total of 230,000 throughout the country. (Itic.ie, 2017) Considering these employment statistics, it can be surprising to find the hospitality industry suffering from extremely high levels of employee turnover and a struggle with low levels of employee retention.
The following literature review sets out to identify current research in human resource turnover causes and possible retention strategies focusing on the hospitality industry.
How can managers address the high turnover issue within the Dublin bar industry?
What is Employee Turnover & Retention?
Current literature on
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(Tews, Micheal and Stafford,2013. Gin Choi, Kwon and Kim, 2013. Kunda and Lata, 2017) These studies show which themes have a positive or negative relationship on turnover and retention. Stanley et al (2012) discusses how emotional attachment to an organisation shows the strongest negative relationship with turnover intention and turnover. This theory is backed up by Brown, Thomas and Bosselman, (2015) where high turnover rates of generation Y employees are attributed by their lower organizational commitment and organizational …show more content…
Davidson, McPhail and Barry, (2011) discuss how the hospitality industry has the potential to meet all the required characteristics that Gen Y employees seek from their employment. It is suggested by Mooney et al (2016) that devotion to the job and passion for the industry are the main traits of the ideal worker who will be totally committed to the organisational goals.
“Gen Yers’ entrance to the hospitality workforce is a double-edged sword to hospitality employers.” (Gin Choi et al, 2013, pg 412)
In addition, Baum (2015) maintains that despite excellent practices in human resource management, many organisations are still being challenged by their reputations of poor pay, difficult work conditions and a lack of growth and development opportunities, which therefore lead to the current issues of high employee turnover and low employee retention. These challenges were targeted by Deery (2008) and revisited by Deery and Jago (2015) to create a theoretical and practical framework aimed at employee retention focusing on industry attributes and employee dimensions.
It seems, the common attributes found in research and examined in Deery and Jago’s (2015) framework
The study found Gen Y are tech savvy but not great team player, Gen X are entrepreneurial thinking but rank low on executive presence and boomers are team player and loyal but do not adapt so well (Giang, 2013). 78% of the responders agree member of Gen Y are believed to be the most tech savvy who know how to utilize social media to leverage opportunities. 68% of the responders agree that this young workers are most “enthusiastic” about their job. In contrast, Gen Y scored lowest on being team player, hardworking, and productive part of an organization. More Gen Y were interested in how to get a promotion compared to Gen X or Baby Boomers (Giang, 2013).
Companies will also need to anticipate and assess which new skills and training older employees will require, particularly in the realm of technology where they may feel less comfortable than many of their younger colleagues. The federal workforce is building toward a potential retirement wave in coming years, with more than a third of career federal employees projected to be eligible for collecting their end-of-career benefits by September 2017, compared to just 14 percent at the same time in 2012. The dynamic of this workforce is the wealth of knowledge, skills, abilities, and experience that will be walking out the door never to return. Millennials will make up 50 percent of the U.S. workforce by 2020 and 75 percent of the global workforce by 2030. At issue is how to attract and retain
Have you ever thought of reading a guide about how to deal with a certain group of people, at work? Would you read it if it was written by someone with experience in your field? Well, Kathryn Tyler, a Generation X freelance writer with a background in human resources and training, wrote “The Tethered Generation,” which was published on May 2007 in HR Magazine, an article that suggest that human resources professionals should learn how to manage, ahead of time, incoming millennials, us, in the workforce. What would you think, millennials? Tyler is able to reach human resource professionals, the readers of HR Magazine in a way that compels them.
Across the United States there are many fast food chains in just about every town, this would include the popular chicken fast food restaurant, Chic Fil A. In many places Chic Fil A is held to a high regard as a restaurant in the fast food industry. Its unrivaled service is considered the best among all restaurants in America; from the employee’s willingness to be polite as well as the fast service makes the chain an enjoyable place to visit for all. Along with its unmatched service, Chic Fil A has become popular at perfecting simple things such as chicken sandwiches, nuggets and other chicken based dishes as well as seasonal drinks and milkshakes. In an article written by Business Insider, there are several factors pointed out that help
Julie Hanus wrote the “The Kid in the Corner Office” which made many assumptions about our generation in the workplace. She simply thinks that we are self-centered and generally only think about instant gratification and ourselves. Which she believes makes us near useless in the workplace, because we are afraid of taking risks. She also believes that our generation has become one that skips from job to job in search of more praise from management. Counter to this Hanus states that our generation is loyal to our employers.
Thirdly, I believe that flexibility is very important today with the employees, because if the working hours are not flexible, they tend to either do not prefer working here or when they get the opportunity they move out. So if wee summarize, in my experience I believe that wages, growth and flexibility are the main reasons that cause turnover in the
These empowering features in the workplace will potentially promote job satisfaction, create greater productivity, and most importantly promote retention of valuable employees. The key to retention is creating and keeping an environment where all of the generations feel welcome and valued. There have four important things to staff retention in organizational is relationships, value, eengagement and health care organization policies. 2.1 Relationship The important of staff retention is relationship with manager.
Sinek references that his own protege is considering quitting, because their work is not impacting anyone (Sinek). The millenial in this scenario is in a constant state of impatience and cannot experience the joys of working up to their goals. The lack of instant gratification in corporate environments can discourage millennials from working long hours and this results in less employees for the workforce. The environment is not secure, everyday the media changes with new trends and statements and things like “The Floor Is Lava” and “planking” will eventually be forgotten (Paras). The millennials hurd together, but the issue is that a cohort of clueless and ignorant people will not learn anything new from each other.
Introduction – Marriott’s HRM and Business Strategic Alignment This paper will propose a Human Resources (HR) strategy that is in alignment with Marriott’s business strategy, as well as describe several HR job positions and responsibilities listed for them. Next, this paper will determine which HR job positions I prefer and why. Finally, it will analyze how Marriott can establish HRM strategies to improve its competitive advantage, as well as three ways it can increase diversity.
Implementing training programs where all generations can learn about each other’s differences can help employees understand how and why each generation works. Workshops in which multigenerational workforces can share work experience and mentor each other can assist in creating a sense of community and a supportive environment where employees can be open and share their ideas an collaborate with each other in order to better their organization. Millennials are perceived as being disloyal and quick to search for new employment when they unhappy in their work environments, but due to starting their careers during times of recession, Millennials try to maintain their roles in the workplace to remain financially stable. The main reason for turnover among Millennials is a result of exclusion, slow growth within the workplace, and limited development opportunities. Finding gratification and meaning to their work is important to Millennials so that they can excel and be productive in the workplace that is supportive of their work.
This section reviews theories on employee retention. 2.2.1 Herzberg Two Factor Theory Frederick Herzberg (1959) two-factor theory is also known as the motivation-hygiene or the dual-factor theory. Herzberg’s theory states that certain factors in the organization related to the contentment of the job which provides satisfying experience for employees while separate set of hygiene factors cause dissatisfaction among employees in the workplace. The former factors are called motivators or satisfiers and include achievement, recognition, the work itself, responsibility, opportunity to do something meaningful, sense of importance, advancement and growth while the former factors are known as hygiene factors such as job security, fringe benefits, salary paid
Organisations have long struggled to retain employees without pouring in too many resources into incentives, however there are many other factors that influence the motivation for an employee to work for an organisation. The following factors are very important to retaining employees: ➔ Vision and Mission: Each organisation has a vision set by its leaders, a ground basis on which it stands for. This vision is the key for driving innovation, research and development for the company. Vision is also the driving force and motivation for its employees, to push their limits and to outperform the competition.
Every industry to include the hospitality industry is impacted by external factors which directly influence organizational behavior and decision making. There are numerous factors to be considered, but political, economic, and social are three of the most influential. These outside factors sway managerial operational decisions daily regarding personnel, spending, policy, and short-term and long-term strategic planning concerning both core and exterior operations. As within every industry, the hospitality industry has unmanageable elements that affect management or ownership of hospitality establishments (Lewis 2017). Understanding these factors is important because it provides an opportunity for contingency planning (Lewis, 2017).
Employees are the most important part for any organization. They are the associate degree and are the integral part of the organization, without the employees the company cannot imagine to grow and cannot additionally be ineffectual to realize something not even a single goal of the organization. Turnovers lead to more turnovers. Herd mentality is what men and women
Gen Y sees this type of communication as effective and efficient, while the older generation sees this as lazy and potentially harmful to business. B. How do we bridge the gap between the generations in the workplace? Each generation has a unique set of strengths and weaknesses and it is the managers’ jobs to identify those points and find ways to get the most out of their employees. First of all understanding the generational differences of all employees and making a list of which employee falls under which generation.